Noritake is renowned for designing and manufacturing the highest quality tableware. Quality porcelain and bone china are fired at the highest temperature to form the strongest dinnerware. Though your porcelain or bone china is extremely durable, it is still breakable if mistreated. Below is a helpful guide for looking after your Noritake.
Avoid any sudden temperature change, such as putting a hot item into cold water. The heat temporarily softens metal such as gold or platinum. Let your dinnerware cool down before handling.
After removing your chinaware from storage you may need to polish the gold or platinum ring. Oxidation or discolouration can build up on the trim if left exposed to air, water/moisture and heat. We recommend removing the tarnish with a metal polishing kit (e.g. cape cod).
Don’t put anything metal, such as the gold or platinum band on formal dinnerware, in the microwave oven. Never expose your dinnerware to direct flame, such as top burners of a gas stove.
Though your Noritake is protected with a high and quality glaze, hard pressure from cheap cutlery can still cause scratching and scuffs. To remove these marks make a paste with baking soda and a little warm water, and wipe until the marks disappear.
If your item is found faulty, You have to send us the picture of the breakage within 24 hours, and we will initiate the process of replacement.
Replacement will be done based on the availability. if the product is not available currently, we will make sure that you get replacement within 90 days.